Customer Service

Customer Service

Fascinators Direct are committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days for items that are in stock and 2-4 weeks for completion of any item that is in production; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Shipping & Delivery

Delivery & Shipping
Fascinators Direct ships goods Australia wide using Australia Post reguslar parcel service. We also accept international orders through our website, please contact us enquire about a special order.

Orders that are instock are dispatched within 2 business days from our warehouse. However since all of our items are handmade and the high amount of orders we receive please allow 2 to 4 weeks for completion of any items that are in production (plus delivery time).

Items are sent in a sturdy gift box. We do our best to protect all of our headpieces in transit although if an item does get damaged in the post, we cannot be held responsible. However we do recommend our customers upgrade their postage option to include Signature on Delivery which offers cover for lost or damaged items upto $100AUD for an additional $2.95 per item.

Privacy & Security
Your privacy is very important to us and we will always act to protect your information. Fascinators Direct takes this responsibility seriously and is very careful about how and when your personal information is collected, used and shared.
Returns & Replacements
Please choose carefully. We do not give refunds if you change your mind or make a wrong decision or purchase an item you need urgently that is not in stock, and in the interest of hygiene we are unable to exchange or refund any hair pieces unless faulty. You can choose between a refund, exchange or credit where goods are faulty. Although because of the delicate nature of our product after one week we will not be able to return any item. All returns must be sent back in the same condition as sent out, with tags attached, within the same packaging.
Ordering
All our fascinators are handmade. Due to the nature of being made by hand, no two items are exactly the same. Please note that the item photographed may not be the exact piece that is shipped to you however we endeavour to create headpieces that are the same! If you are concerned, please contact us.
Payment, Pricing & Promotions
We accept payment through Paypal. All of our prices are in Australian dollars (AUD) and are inclusive of GST.